Returns & Exchanges

If you are not completely satisfied with your purchase, you may return or exchange unused products in their original packaging within 30 days of receipt.

• Full refunds will only be issued for orders that have not yet left our warehouse.

Return Address:
Fenigo Inc.
9–105 Lexington Road
Waterloo, ON N2J 4R7

Important Notes:

• Shipping and handling charges are non-refundable.
• Customers are responsible for all return shipping costs.
• If you return a product that was shipped free of charge, the refund will be less the actual shipping cost we incurred.
• All items must be returned in saleable condition and in their original packaging.
• Final Sale items (marked as such) are not eligible for return or exchange.
• We are not responsible for lost return shipments; we recommend using a trackable service and keeping your receipt.
• For faster processing, please include your original packing slip and our Exchange/Return Form

Returns are typically processed within 5 business days of receipt.