Shipping & Pick-Up
We're happy to offer FREE local pickup at our partner location, Cocoon Apothecary HQ, in Kitchener!
Pickup Location:
Cocoon Apothecary Headquarters
72 St Leger St. (Entrance off Breithaupt Street)
Kitchener, ON N2H 6R4
How it works:
- Add your items to your cart.
- Enter discount code PICKUP at checkout to remove shipping charges.
- We'll email you when your order is ready for pickup, usually within 1–2 business days.
Please wait for our confirmation email before visiting the pickup location.
Shipping Info
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Processing Time
Retail orders are typically processed within 3–7 business days. The transit times listed below reflect delivery estimates once your order has left our warehouse, and are not guaranteed.
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Free Shipping Thresholds
We offer free shipping within Canada, excluding Nunavut, the Northwest Territories, and Yukon. Please select your province below for more information.
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International Customers
Please note that we are not responsible for any additional fees such as duties, brokerage, tariffs, or customs charges.
Estimated Transit Time & Cost (Retail Orders)
| Shipping Location | Estimated Transit Time | Free Shipping Threshold | Shipping Cost (per Order) + GST/HST |
|---|---|---|---|
| Ontario & Quebec | 2–4 days | $100+ | $10 |
| New Brunswick Nova Scotia Prince Edward Island |
3–5 days | $150+ | $10 |
| Manitoba Saskatchewan |
4–6 days | $150+ | $10 |
| Alberta | 5–8 days | $150+ | $10 |
| British Columbia | 7–14 days | $150+ | $10 |
| Newfoundland & Labrador | 5–10 days | $150+ | $10 |
| Northwest Territories | 1–2 weeks | N/A | Starting at $20 |
| Nunavut | 1–2 weeks | N/A | Starting at $45 |
| Yukon | 1–2 weeks | N/A | Starting at $20 |
| USA | - | - | Currently not shipping |
Shipping charges may be higher for remote or rural locations. If applicable, we’ll contact you before shipping.